Customer Service

Shipping & Delivery

We deliver FREE within mainland UK on orders over £250.

Delivery charges:
We deliver to UK and Scotland mainland addresses only.
Mainland England under £250 is £20.
Mainland Scotland under £250 is £40.

We regret that we cannot deliver to Northern Ireland, overseas addresses or the following postcodes:
UK Postcodes - GY, JE, HS, PO30-PO41 (Isles of Wight), TR21-25 (Scilly Isles), IM1-9 (Isle of Man), BFPO
Scotland Postcodes - HS, IV, KW, ZE, KA27-28, PA20 - PA78
Northern Island - BT

For security reasons we will only deliver to the card holder's registered address. We will endeavour to adhere to approximate delivery times as stated against individual products subject to reasonable precautions. If in the event of you failing to be at the property at the pre-arranged delivery time, a £60 re-delivery charge will be incurred.

Standard delivery is Monday – Friday.

Privacy & Security
We will treat all your Personal Information as confidential which is kept on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation. We do not disclose your Personal Information to third parties. We use Cookies to keep track of your current shopping session to personalise your order and so that you may retrieve your shopping cart at any time. You should be aware that this site is monitored and may capture information about your visit to help us improve the quality of our service.
Returns & Replacements

We hope you will be highly satisfied with any product purchased on our website. However, under the Distance Selling Regulations 2000, you are entitled to cancel your order if you so wish provided you notify us in writing, including fax and email within 7 working days after the day on which you receive the product. If you decided to exercise your right to cancel and if you have simply changed your mind we ask you not to unwrap the product. If you wish to try a mattress, we request the original sealed plastic covering be left on. However in the case of roll-up mattresses, please use a suitable covering and ensure the mattress is kept in its original condition until the product is returned. Please note that it is your responsibility to return the product to us in an undamaged, original condition at your own expense, however we will arrange collection of the product if required at a cost of £100. If you wish us to collect the product, please let us know and we will notify you within 21 days with a convenient date as to when the product will be collected. Reasonable costs may be deducted from your refund if the returned goods are not saleable as new, for example, because of any damage to them.

We will refund the price of the product as soon as possible, but in any case within 30 days, in full once we have received and verified the returned item.

Ordering
Making a purchase could not be easier. Just browse our store, for items that you wish to purchase click “add to cart”. When you have finished your selection, click on “check out” and you will be asked for personal and payment details that we require to satisfy your order. You will be sent an Order Confirmation email detailing the product you have ordered.
Payment, Pricing & Promotions

All prices are inclusive of VAT. Payment can be made by any of the following methods: MasterCard, Visa, Delta, Switch or Maestro. Full payment will be taken at the time of order.

All credit/debit payments are subject to validation checks and the authorisation of by the card issuer.

Manufacturers Guarantee

All the products on our website are subject to a one year Manufacturers Guarantee other than where stated differently.

You are requested to check all products on delivery and any defects must be promptly reported to our Customer Service Team by telephone on 01252 543000 between 9am - 5pm Monday to Saturday.

Viewing Orders
If you have registered on the website you can access your account infomation from the 'My Account' link at the top of the website. You can view your orders by clicking 'My Orders' on the left menu.
Updating Account Information
If you have registered on the website you can access your account infomation from the 'My Account' link at the top of the website. By using the menu on the left you can edit your account information including name, address, email, and newsletter subscriptions.