Shipping & Returns

 

Delivery

We deliver FREE within mainland UK on orders over £250, delivery charges for under £250 start at £20

Delivery Charges

Mainland UK - 

  • £20 per delivery for purchased under £250
  • FREE Delivery for purchases over £250 

Scotland

  • £40 per delivery

Delivery Areas

We deliver to UK and Scotland mainland addresses only. We regret that we cannot deliver to Northern Ireland, overseas addresses or the following postcodes:

  • UK Postcodes - GY, JE, HS, PO30-PO41 (Isles of Wight), TR21-25 (Scilly Isles), IM1-9 (Isle of Man), BFPO
  • Scotland Postcodes - HS, IV, KW, ZE, KA27-28, PA20 - PA78
  • Northern Island - BT

For security reasons we will only deliver to the card holder's registered address. We will endeavour to adhere to approximate delivery times as stated against individual products subject to reasonable precautions. If in the event of you failing to be at the property at the pre-arranged delivery time, a £60 re-delivery charge will be incurred. Standard delivery is Monday – Friday.

Delivery will be made to your front door, however, upon prior arrangement certain products will be placed in your room of choice providing access is clear. Any reasonable instructions made by you within the property will be undertaken with due care and skill.

Order Cancellation

We hope you will be highly satisfied with any product purchased on our website. However, under the Distance Selling Regulations 2000, you are entitled to cancel your order if you so wish provided you notify us in writing, including fax and email within 7 working days after the day on which you receive the product. If you decided to exercise your right to cancel and if you have simply changed your mind we ask you not to unwrap the product. If you wish to try a mattress, we request the original sealed plastic covering be left on. However in the case of roll-up mattresses, please use a suitable covering and ensure the mattress is kept in its original condition until the product is returned. Please note that it is your responsibility to return the product to us in an undamaged, original condition at your own expense, however we will arrange collection of the product if required at a cost of £100. If you wish us to collect the product, please let us know and we will notify you within 21 days with a convenient date as to when the product will be collected. Reasonable costs may be deducted from your refund if the returned goods are not saleable as new, for example, because of any damage to them.

We will refund the price of the product as soon as possible, but in any case within 30 days, in full once we have received and verified the returned item.